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About us How it works FAQs
 
 




Answers to frequently asked questions about our services, products, and more are found here.



Websites and Website Packages
What is a website?
What is a website package?
What can a website do for my business?
Why should I choose US Website Builder for my website needs?
What do I do after purchasing a website package?
Will I be able to see my website before it gets published to the Internet?

Website Hosting
What is website hosting?
Is there a minimum length of website hosting?
What is a domain name (Website address)?
How do I get a domain name?
What do I need to do if I already own a domain name?
How do I setup my email accounts?
How do I get my emails?

Billing Information
What credit cards does US Website Builder accept?
When and how will I be billed?
Who do I contact if I have a billing questions?

Email
How to setup POP mail using Outlook 2002?
How to access my Webmail?
How to setup Outlook Express?

What is SEO?
Who benefits from SEO?
Why do I need SEO?
I don’t cater to international clients. Why should I get my website optimized?
How does SEO work?
What results will I get from SEO?
Can you guarantee that my website will achieve the top position?
How will I know if the SEO performed on my website is truly effective?
How can you guarantee rankings for my website if you’re optimizing so many other websites as well?
How long will it take before I see results?
How do I track my website’s performance on the search engines?
Does my website need to be continuously resubmitted to get on and stay on the search engine listings?
I’ve had my website for years. Can it still be optimized?
Can I optimize my website myself?
My website has already been submitted to several search engines. Why would I still need your service?
Is search engine optimization legal?
How long does keyword research take?
Can you optimize websites with flash animation?
What software do you use to optimize websites?
Give me three reasons why I should choose your company.
Why can't I find your site on using keywords that describe your service?
How does your Money Back Guarantee work?

 
 
What is a website?
A website is a way to present your business online. Your website is a place on the Internet where anyone in the world can visit whenever they want to find out more about your business, ask questions and give you feedback, or buy your products.

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What is a Website package?
US Website Builder offers website packages designed to meet the needs of small to large companies, providing a professionally-designed website at affordable prices. Each package comes complete with Website design, hosting, value-added features, and more.

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What can a website do for my business?
A website offers you these benefits:
  •  A new way to communicate - allows your customers to request information 24 hours a day, every     day without having to have someone by the phone all the time.
  •  A competitive business advantage - your competitors either have or are planning to have a     Website in the near future. Stay ahead in the World Wide Web.
  •  A marketing edge - increases awareness of your business by reaching a new audience.
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Why should I choose US Website Builder for my website needs?
Helping your growing businesses get launched on the World Wide Web is US Website Builder's commitment. Our team of designers, programmers, and project managers have years of experience helping companies and organizations of all sizes and types get on the World Wide Web.

US Website Builder is a full-service Web development and hosting company. US Website Builder handles all the design and development work for you---all you have to do is choose a package you need and we'll do the rest.

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What do I do after purchasing a Website package?
An Account Manager will contact you to gather information about your business and collect the content you want to put up on your Website. At the same time, we will get your domain name and email set up for your website. Next, we will design and develop your website while continuously keeping in contact with you to make sure everything stays on track. Finally, we launch the website.

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Will I be able to see my Website before it gets published to the Internet?
Yes. US Website Builder will give you access to a review site for you to review your Website prior to hosting.

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What is Website hosting?
Website hosting is what makes your website continually up and running on the World Wide Web so visitors and customers can access your website. It also allows you to send and receive your company email.

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Is there a minimum length of Website hosting?
Yes. Any website package you purchase is inclusive of 12-month hosting service. After the 12 months, you can cancel your hosting at anytime.

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What is a domain name or Website address?
A domain name (also known as Website address) is your identity on the World Wide Web. It allows access to your Website. Examples of domain names are USWebsiteBuilder.com, google.com, and yahoo.com.

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How do I get a domain name?
US Website Builder will assist you in registering a domain name that matches your business. All you have to do is send us at least three domain names of your choice (.COM, .NET, .ORG) then we will verify which is/are available and recommend the best one.

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What do I need to do if I already own a domain name?
Please contact us to get more information on pointing your domain name to your Website designed and hosted by US Website Builder.

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How do I setup my email accounts/How do I get my email accounts?
A Technical Support Officer will contact you to help you setup and use your email accounts.

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What credit cards does US Website Builder accept?
US Website Builder accepts major credit cards such as Visa, MasterCard, and American Express.

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When and how will I be billed?
US Website Builder will bill the first monthly fee of your Website Package plus US$ 19.95 for the domain name registration fee (if you don't have one). Your credit card will be charged on a monthly basis.

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If I have a billing question, who do I contact?
Call us Toll FREE at 1-866-357-0342 or send an email to sales@uswebsitebuilder.com.

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What is SEO?
SEO, or search engine optimization, is a set of methods and procedures aimed at getting a website listed on the highest possible positions on search engine results pages (SERPs). As SEO helps make websites more visible to people who browse the Internet, it has become an integral component of any online marketing campaign, often achieving many of the objectives of paid advertising at a fraction of the cost.

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Who benefits from SEO?
Businesses that wish to establish a strong online brand or simply want to reach more people would benefit greatly from high rankings and top positions in search engines. Even individuals or non-profit organizations that just want to be accessible to a wider market could have their website optimized.

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Why do I need SEO?
Assuming that your website contains valuable and compelling information, the higher accessiblity to the public could easily translate to more leads, sales, and repeat visits.

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I don’t cater to international clients. Why should I get my website optimized?
Even if you don’t cater to international clients, you would benefit greatly from making your website highly accessible to anyone searching for your products and or services.

Public perception is a powerful thing, and by simply being visible and readily accessible to your clients via the search engines will surely encourage repeat visits to your websites, and repeat purchases or patronage of what you have to offer. Your website is a poweful tool. We suggest that you make full use of it to gain every bit of an advantage over your competitors.

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How does SEO work?
Basically, we fix and clean your website's code, write optimized content, and submit your website to major search engines and directories so that when someone conducts a search using the keywords you have approved, your website will appear on the first 2 pages of the search engine results page. Click here to read a more detailed explanation of our SEO Methodology or how we do it.

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What results will I get from SEO?
At US SEO, we focus on getting your website listed on the top 20 search engines, the most important of which are Google, Yahoo, MSN, AOL, and Ask Jeeves. These search engines collectively account for around 90% of all web traffic, and are responsible for half of all e-commerce transactions. And because your satisfaction is our objective, we guarantee results on our work. Beware of firms that guarantee rankings on thousands of search engines, and those that guarantee the top position on the SERPs. A professional SEO campaign will not attempt to optimize a site for the thousands of search engines on the Internet, as it is pointless and really just nice to hear.

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Can you guarantee that my website will achieve the top position?
No. Achieving the top position on the search engine results page is dependent on many different factors. Professional SEO firms appreciate the highly dynamic nature of the Internet and the search engines and would rarely guarantee the top position. Common keywords are very competitive, and while highly unique keywords might get you the top position, very few people would probably think of using those keywords to find your website in the first place. Achieving the top position takes time, a growing number of site visits and links from external sites (that are highly ranked themselves), and a continuous effort to produce content that is relevant to your market. At US SEO, we get you on the right track by placing your website within the Top 20 rankings of the major search engines.

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How will I know if the SEO performed on my website is truly effective?
Basically, you’ll know that your website is properly optimized when you get Top 20 rankings in the major search engines’ results pages. How soon you will achieve this will depend on how competitive your market is and how effective your website’s content is in generating repeat visits from your audience. (The reality is that because some markets are more competitive than others, there are websites that can’t be optimized in the way that we would want, in as short a time that we would like. But our experience has shown that we can indeed optimize 9 out of 10 of our clients’ websites. That’s a success rate of 90%.)

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How can you guarantee rankings for my website if you’re optimizing so many other websites as well?
So far, we have optimized more than 1,000 websites that have achieved visibility in the major search engines. Our clients' markets are often different in some way and we simply need to focus on using keywords that your specific market would actually use to find your products and services. Indeed, while optimization will expose you to more people, you will in fact be narrowing your scope to people that are relevant to your business. After all, studies have shown that visits from relevant users tend to result in multiple repeat visits in the long run.

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How long will it take before I see results?
It takes about 4 months on the average before your website achieves relevant rankings on the search engines. During this time, the search engines index your website, which means that your webpages are placed in the queues for search engines to review.

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How do I track my website’s performance on the search engines?
Each month, we will provide you with a Visibility Report, which will show your website’s status across the major search engines. This makes it easy for you to assess your website’s performance on a regular basis without having to visit each and every search engine. You could also use our report to support your online marketing ROI computations

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Does my website need to be continuously resubmitted to get on and stay on the search engine listings?
No. Search engines strongly encourage that websites be submitted only once. We do monthly maintenance work to make sure that your website is always on the top of the listings.

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I’ve had my website for years. Can it still be optimized?
Absolutely. While SEO is most effective when incorporated into the initial development and design of a site, it can be every bit as effective in improving the performance of existing websites in terms of increasing both the number and quality of their visitors. It is important to note, however, that the bigger and the more complex the website is, the more work it will require to optimize. Sometimes, minor troubleshooting and copywriting will do the job; in other cases, redevelopment of the entire site could be required.

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Can I optimize my website myself?
Some aspects of optimization can be done by just about anybody who’s willing to learn. However, professional optimization work requires deep technical skills and experience. Optimizers often have to clean up code and need to understand how dynamic websites with databases work. Optimization in itself is a tedious and time consuming process; and one of the biggest challenges for search engine optimizers is the fact that the major search engines are constantly updating their already very complex algorithms, or the way they look at and rank web pages. Search engines do this to keep search results relevant to users and to weed out websites that don’t deserve to be ranked high on their listings (especially those who resort to deceptive techniques such as spamdexing, cloaking, and the like).

A good SEO firm will keep up with the changes in the search engines, continue to study users’ search behavior and practices, and focus on assisting site owners in producing high quality websites with content that is relevant to a specific group of users.

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My website has already been submitted to several search engines. Why would I still need your service?
Submitting your website to search engines is only one step in the optimization process. It is important that your website's code, layout, and content be fixed and optimized as these are the major factors that search engines look for in a quality website.

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Is search engine optimization legal?
Absolutely. In fact, major search engines post guidelines that help web designers, programmers, and webmasters optimize their websites for search engine listing. However, some SEO firms put their clients’ websites at risk by disregarding these guidelines just so they could achieve top rankings without making an effort to create value for search engine users. As a result, many websites have been blacklisted by the search engines. At US SEO, we follow these guidelines carefully, and we only employ tried and tested optimization methods that deliver results without putting your website and your business at risk.

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How long does keyword research take?
Our keyword research is a comprehensive process that evaluates how your target audience currently uses search engines to find websites like yours, and how the top ranked websites in your segment have succeeded in attaining top search engine positions. The process typically takes 1 week, provided that you give us sufficient information about your company as well as your products or services. We have developed an easy to use keyword profiler to help you provide us with these information.

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Can you optimize websites with flash animation?
Yes. While search engines do not recognize content in flash elements, we can (with your consent) always add optimized content to your website.

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What software do you use to optimize websites?
We make use of effective optimization methods that other professional SEO providers also employ. At the same time, we have developed propietary in-house tools that allow us to streamline and speed up an otherwise time-consuming optimization process.

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Give me three reasons why I should choose your company.
We’ll give you four: 1.We are a BBB company with a good BBB rating. 2.We have been in the business since 1993 and have successfully optimized more than a thousand websites. 3.We deliver results at a more affordable price. 4.We offer a Money Back Guarantee.

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Why can't I find your site on using keywords that describe your service?
The reality is that some markets are more competitive than others. In the search engine optimization world, the keywords SEO or search engine optimization are known to be ridiculously competitive. There are many websites that claim to offer search engine optimization services, and many of them have been on the search engines for years. Unfortunately, in the SEO world, position on search engines is not necessarily an indicator of great value and efficient service. After all, we’ve found that some of the more highly rated SEO firms can’t be found on top of the SERPs either. We prefer to focus our efforts on marketing our services through a variety of channels rather than to compete with them on the search engine results pages.

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How does your Money Back Guarantee work?
We immediately work on optimizing your website as soon as you sign up. We will then monitor your site’s ranking in the major search engines for 5 months. If, after 5 months, your website does not appear in the Top 20 rankings of major search engines, then we will re-optimize it for free. We will then observe your website’s performance again for 5 months. If it is still not optimized after the 10th month, then we will give you a full refund.

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